Shipping Policy

We know you’re excited about your Lumivé order — and we work hard to get it to you as quickly as possible. Here’s everything you need to know about our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Options & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	From $4.99
Expedited Shipping	2–3 business days	From $12.99
Free Standard Shipping	5–8 business days	FREE on orders over $50

Free Shipping

We offer free standard shipping on all orders over $50 within the United States. No code needed — the discount is applied automatically at checkout.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can use this number to track your package directly on our Track Order page or through the carrier’s website.

Shipping Destinations

We currently ship to all 50 US states. International shipping may be available — please contact us at support@bylumive.store for more information.

Delays & Issues

While we do our best to ensure timely delivery, shipping delays may occasionally occur due to carrier issues, weather, or high demand periods. If your order is significantly delayed, please contact us and we will do our best to resolve the situation.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us immediately at support@bylumive.store with your order number and photos (if applicable). We will work with you to find a resolution as quickly as possible.